Contact Us
We’re here to help with anything related to your order, our products, or your account. Reach out and we’ll get back to you as soon as we can.
Get in Touch
Fine Coffee Store
Suite FCS, 12th Floor, 10 Bay St., Toronto, Ontario, M5J 2G4, Canada
Phone: +1 (647) 499-5271
Email: info@finecoffeestore.com
Customer Support Hours
Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time), excluding statutory holidays in Ontario.
Response Time
We aim to respond to all emails and voicemails within 1 business day. For order-related questions, please include your order number so we can help you faster.
What Can We Help With?
- Order status & tracking — questions about where your order is or when it will arrive
- Returns & refunds — to start a return, see our Return & Refund Policy or contact us directly
- Product questions — capsule compatibility, roast recommendations, or stock availability
- Account help — login issues, updating your information, or deleting your account
- Privacy requests — to access, correct, or delete your personal information, email info@finecoffeestore.com and we’ll respond within 30 days, as required by federal privacy law (PIPEDA)
Before You Reach Out
Many common questions — about shipping, returns, and payment — are answered on our FAQ page, which might save you a wait.
Mailing Address
If you need to send us anything by mail:
Fine Coffee Store
Suite FCS, 12th Floor, 10 Bay St., Toronto, Ontario, M5J 2G4, Canada